Changelog: 2020-May-26

Please Note: Additional items may be appended to this Changelog in the near future once finalized.


Pushed to production :white_check_mark:, Pushed to Sandbox :beach_umbrella:.

Critical Updates

  • Bank Logins (Chatbot Bank Logins): The deadline to transition from API Bank Logins to Chatbot Bank Logins (Mentioned in April 27th and March 2nd Changelog) is Friday, May 29th.

    • After this deadline, Platforms will no longer be able to link external Wells Fargo Bank accounts without our Chatbot Bank Logins service.
    • Please note that Capital One will be migrated in the coming weeks.
    • Refer to Chatbot Bank Logins for more details.
  • Legacy Card Issuance (Subnets): The legacy card subnet type (”account_class”: “DEBIT_CARD”) will no longer be an allowed subnet type as we are no longer issuing cards with the corresponding legacy card processor.

  • Operations (Customer Success): Updates have been made to Customer Success hours and support hours will no longer be scheduled on weekends. Weekend callers may leave a message, which will be returned the next business day.

    • Regular support hours will remain Monday - Friday, 6am - 6pm PT (excluding bank and Synapse holidays).
    • Refer to the Contact Us page to hover over Synapse Support for more details.

New Features

  • :white_check_mark: Chatbot (Bank Code): You can now pass a bank code (institution: bank_code) to our Chatbot to allow the end-user to skip the “Search for your bank…” step.
    • If an institution name (e.g. “bofa”) is provided in the Chatbot configuration, Chatbot will start with the step of asking for a username and password for the account associated with that institution.
    • Refer to Chatbot for more details.
    • For a list of valid bank_code values, please refer to the List Bank Coverage / View Institutions API call.