Changelog: 2020-Jun-08

Please Note: Additional items may be appended to this Changelog in the near future once finalized.

Pushed to production :white_check_mark:, Pushed to Sandbox :beach_umbrella:.

Critical Updates

  • :white_check_mark: Card Processing (Chargeback Fees): Interchange chargeback fees have been increased from $15 to $25 to help cover manual processing costs.

  • :white_check_mark: Cards (Dispute Fees): Dispute fees for cards have been increased from $25 to $27 to help cover manual processing costs.

  • :white_check_mark: Webhooks (Subscriptions): Webhook subscriptions have been updated below intended to speed up the overall webhook delivery system and other services:

    • A subscriptions link that cannot be reached by our servers will be determined as a 404 or a 408 error, and the webhook is not re-sent.
      • 408 - Caused by NewConnectionError- Name or service not known
      • 404 - Token not found
    • If the platform doesn’t reply to a webhook on time, we update the status_code as 500 and retry up to 5 times (this number may change over time)
      • example: we put in 500 responses and retry
        500 Server Error - The server encountered an error and could not complete your request. Please try again in 30 seconds
  • Chatbot (Sandbox Testing): Clients testing Wells Fargo redirect flow in Sandbox should submit IP addresses to Synapse (contact your Account Manager).

    • Refer to Chatbot Flows, or your Chatbot Implementation Guide for more details.
  • :white_check_mark: Savings Accounts (Monthly Withdrawals): In alignment with the Fed easing Reg D restrictions on savings account transfers, the allowed monthly limit for Synapse savings accounts (IB-DEPOSIT-US and IB-SUBACCOUNT-US) has been increased from 6 to 100 withdrawals.

  • :white_check_mark: External Wires (External Wire Fees): Added the following fees for external wires (EXTERNAL-US) when the fee object is in the old format within the programmed internal controls:

    • Domestic: $1.50 fee
    • International: $30.00 fee

New Features

  • :beach_with_umbrella: Transactions (International Wires): The International Wire (WIRE-INT) API Call has been updated to include the following:
    • info.routing_number
    • info.clabe
    • info.bsb_number
    • info.tax_number
    • info.branch_code
    • Refer to Wire International for more details.


  • :white_check_mark: Transactions (Remote Deposit Capture): Added logic for relevant RDC transactions to automatically queue for manual review.

  • :white_check_mark: Transactions (Settlement Batches): Settlement batch ids have been added to all transaction types to help improve auditing processes.

  • :white_check_mark: Loans (Loan Payment Calculations): Updated loan calculations for installments so accrued interest assumes on-time monthly payments.

  • :white_check_mark: Added error handling for failed subnet encryption. (‘incorrect_encryption — Value was encrypted incorrectly’).

  • :white_check_mark: Improved error handling for invalid/expired public key when matching the Client Object ID (e.g. invalid_public_key -- Invalid/expired public_key).

  • :white_check_mark: Physical Docs (Remote Deposit Capture): Updated document detection model to better handle check orientations.

  • :white_check_mark: Client Reports (Chatbot): Improved chatbot reporting for handling 500 errors.

  • :white_check_mark: Chatbot (Agent Conversations): Platform Chatbot agents are now able to add other platform agents to claimed conversations.


  • :white_check_mark: PDV (Image Preprocessing): Fixed bugs that caused errors in image preprocessing service.

  • :white_check_mark: Statements (Statements Generation): Fixed a redirect route for on-demand statements.